Business Systems Technical Support Analyst

National Grid
From £33,000 to £42,000 per annum dependent on capability
22 Mar 2019
24 Apr 2019
Contract Type
Full Time
What you'll get

A competitive salary between £33,000 - £42,000 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 10%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.

About the role

To work as part of the Technology Services Team on issues and enhancements for Cloud systems such as Coupa or Servicenow both technical and non-technical through direct system administration activities or by managing 3rd parties to carry them out.

The candidate will be expected to have system support experience and will be trained up to Support Cloud systems to perform some or all of the duties below.

About you

Basic knowledge of current business processes and the ability to understand system impacts if business processes change or impact to business process if the system changes.An understanding of workflow approval based logic and the ability to both understand a business process from a workflow diagramGood written skills with the ability to clearly document and explain business processes.An aptitude for problem solving, with the ability to take a logical route to the source of an errorA self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.Who are we

At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential.


Certified or experience of supporting or developing a cloud systems such as Coupa, Servicenow, Planon.

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