Contact Centre Operator

10.30 GBP Hourly
09 Apr 2019
23 Apr 2019
Contract Type

Contact Centre Operator


Up to GBP10.30 per hour

1 x 20 hours per week, fixed term for 12 months

3 x Pool Relief Opportunities

Want to make a difference to the lives of vulnerable people?

Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for their Telecare and Customer Service Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software. Their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. The centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations ensuring a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join and on-going training to support your development.

As part of a team of Contact Centre Operators your shifts will form part of our 24- hour rolling rota to include a mixture of early, late and night shifts.

Pool Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

* Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is GBP11.78 per hour. A competitive benefits package is provided including 31 days annual holiday entitlement including bank holidays (pro rata), company pension scheme, discounted gym membership and more.

Keywords: Contact Center Operator, Call Centre Advisor, Customer Service Advisor, Customer Services