Customer Service / Claims Administrator

16100.00 - 17100.00 GBP Annual + GBP16100 - GBP17100/annum
09 Apr 2019
28 Apr 2019
Job Type
Contract Type
Job Title: Customer Service / Claims Administrator

Salary: GBP16,100 under 25 years / GBP17,100 over 25 years

Location: Hanley, Stoke on Trent

Job Type: Full-time, Permanent

Working Monday - Friday, 8.30am-5.30pm

To provide a fast and efficient claims handling service for various insurers. You will be providing support to policy holders to ensure that they receive quality customer care and support while dealing with claims and enquiries.

The responsibilities:

* Correspond with Policy Holders, Clients & Brokers via telephone, email and post.

* Administer and validate new claims within a timely manner.

* Review data to set up new claims, appoint contractors and to update claims on internal systems.

* Review policy wordings to establish if a claim is covered.

* Manage and review diaries in a timely manner.

* Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care.

* Issue payments to policy holders and suppliers for settlements, within a delegated authority and refer to senior colleagues where this is exceeded.

* Actively promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines.

* All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.

Desired knowledge and expertise:

* 5 GCSE's grade A - C including Maths and English.

* IT Literature.

* Excellent telephone manner.

* Excellent written and verbal communication.

* Customer service experience.

* Ability to work to deadlines whilst prioritising work load.

* Must be able to multi-task.

The company also provide training and development, healthcare scheme, employee awards, onsite parking and onsite facilities.

This is a great opportunity to grow and progress in a welcoming environment, within a successful global business!

Don't miss out???.APPLY NOW!

This vacancy has been advertised on behalf of Appointments Personnel, who are acting as an employment agency