Head of Content & Quality

Holland and Barrett International Limited
17 Apr 2019
01 May 2019
Hair & Beauty
Contract Type

Is eLearning your passion? If so, this role will be managing all new eLearning content for all H&B UK and International market. This is a fun & exciting role which will require and ensure that all training is completed within the agreed quality and assurance concept.

Main Responsbilites

  • Managing the implementation of all eLearning content for UK and Ireland
  • Managing the implementation of our LMS system across all International markets
  • Ensuring all content delivered is fit for purpose and delivered within our accreditation guidelines
  • Managing the quality assurance of all degree level qualification programmes
  • Managing the development and implementation of eLearning customer service training
  • Managing the Internal Quality Assurance team and eLearning development team in providing best service and achieving company objectives
  • To work with key business stakeholders to ensure all technical skills and knowledge based eLearning is fit for purpose and delivers objectives within budget
  • To manage the ongoing development work on our LMS programme introducing new functionality and engagement features.
  • Managing the Operational and product annual training plan
  • Continuously evaluate, monitor and improve on all development solutions, ensuring ROI is achieved

The Person

  • Lead and manage a team remotely
  • Verbally communicate professional and appropriately at all times
  • Influence senior management thinking
  • Work effectively within a team and work across other teams
  • Prioritise and plan effectively to meet deadlines and work within budget
  • Resilient attitude and positive to change

Technical Skills

  • Degree educated or equivalent L&D qualification
  • Experience of developing elearning and LMS functionality
  • Recognised training & coaching skills
  • Knowledge of retail and working within a multi-site organisation
  • Proficient in Microsoft office packages
  • Awareness of Quality assurance process