Benefits Assessment Officer (Customer Contact & Assessment)

Cannock, Staffordshire
Grade D £19,171 - £21,166 per annum
18 Apr 2019
10 May 2019
Contract Type

2 x Posts  in Local Taxation & Benefits:

Benefits Assessment Officer (Customer Contact & Assessment)

Benefits Assessment Officer (Compliance & Claim Management)

Grade D £19,171 - £21,166 per annum

Post No: RF480 & RF489 –  37 Hours per week

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

The following opportunities  have arisen for candidates with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidates will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.

The successful applicants will need to have good communication skills in both written and verbal form as well as being able to work accurately and prioritise workloads to enable deadlines to be met.

You should hold a GCSE’s at Grade C or above (including Mathematics and English) or equivalent academic or vocational experience. You must also be able to work in a team and on your own initiative as well as being willing to undertake training development to gain detailed knowledge of Council Tax and Housing Benefits.

Any previous experience of working with Civica Housing Benefits and Council Tax Benefits Software  will be seen as advantageous to the roles.

To apply for these vacancies online please go to:

The closing date for receipt of completed applications is Friday 10th April 2019.

A provisional interview date for these vacancies has been set for 16th May 2019.


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