Relationship Manager

Birmingham Commercial
30000.00 - 33000.00 GBP Annual
14 May 2019
29 May 2019
Job Type
Contract Type
A fantastic opportunity is available for a Relationship Manager to join a not for profit company covering the Birmingham and Solihull area.

You will manage and deliver to the local area by embedding the company brand and delivery with key partners and in the local community, you will manage a Payment by Results contract and ensure all aspects of contract performance are achieved and ensure compliance and quality of performance is robust and of a high standard.
Develop a team of Careers Advisers to provide high quality careers guidance and labour market information to all customers.

The role and responsibilities
-Accountable to the Regional Operations Manager for managing the delivery team across the local area
-Managing a Payment by Results contract and using Performance Management strategies to achieve this
-Responsible for brokering and maintaining key relationships in defined Local Authority areas, especially with Jobcentre Plus, training providers, colleges and Local Authority personnel.
-Support the Regional Operations Manager in maintaining key local relationships
-Manage a team of Careers Advisers and ensure delivery meets performance, quality and contract compliance targets
-Work with the Regional Operations Manager to ensure delivery meets overall contractual targets
-Monitor delivery of Careers Advisers in defined locales, ensuring geographical coverage and effective delivery, including sourcing new venues and delivery locations
-Manage and support Lead Advisers to co-ordinate all aspects of delivery, performance, quality and compliance
-Undertake activities to support delivery by Careers Advisers including contributing to development of the delivery model
-Undertake activities to ensure quality of provision by Careers Advisers including observations and checking of documentation; telephone calls and any other methods required by the contract
-Use the MI system and MI Reports provided by MI Manager to manage adviser and team performance and to address areas for development continuously.
-Use IT systems to manage adviser delivery including in community, telephone advice and via social media

To be considered for this role you must have proven work experience in managing a PBR contract, background in Careers guidance or welfare to work

Proven experience of managing a PBR contract and can demonstrate high performance levels achieved. A background in Careers Guidance, Skills/Employability or Welfare to Work is required demonstrating moving customers into accredited learning and employment
-Demonstrable experience of managing careers advisers, including motivating and supporting team members
-Minimum Level 4 NVQ qualification in Advice & Guidance (Desirable)
-Ability to communicate, network and negotiate effectively with individuals and groups, within the company and outside.
-Ability to represent the company and establish and maintain effective working relationships.
-Good report writing skills, attention to detail and ability to understand and define contractual requirements
-Ability to balance and respond appropriately to competing demands to meet deadlines
-manage and interpret data to manage performance of the advisers
-A relevant degree or management qualification or proven experience at the required level
-Expected to travel within the local area.

The company are offering a salary of GBP30,000-GBP33,000 with full time hours Monday to Friday, a fantastic benefits scheme

Please click below to apply