Lottery Customer Service Supervisor (Lottery)

Compton Care
Wolverhampton, West Midlands
Up to £21,346
16 May 2019
31 May 2019
Contract Type

Lottery Customer Service Supervisor (Lottery)
Location: The Cedars
Status: Permanent
Salary: Up to £21,346

Closing Date: May 31, 2019 5:00 pm

An exciting opportunity has arisen for an Administration & Customer Service Supervisor in Compton Care’s Lottery Team to help drive forward ambitious plans to grow income enabling the delivery of Compton Care’s bold strategy and vision.

The role will oversee the administration and customer service of everything lottery, ensuring that our players, supporters and volunteers receive gold standard stewardship every step of way, being compliant with Gambling Commission and Fundraising legislation, plus GDPR.

The role will also play a huge part alongside not just the lottery team but across Income Generation, working together to achieve the growth needed to ensure that even more patients and their families are supported by extraordinary care and support.

Essential qualifications and experience:

  • Good standard of education (A level Maths & English or equivalent)
  • At least 2 years evidenced experience relevant to the role
  • At least 1-year proven experience managing people and performance management.
  • Proven experience of project management
  • Proven experience of working in a customer service environment in the charity or commercial sector
  • Excellent customer service skills, with the ability to show empathy, tact and diplomacy
  • Proven experience and knowledge of using a database, including experience of using the database as a tool for analytical and administration purposes.
  • IT Literate and MS Office proficient
  • Experience of delivering high quality work with minimum supervision
  • Experience of communicating clearly, with the ability to adapt communication styles for different groups
  • Experience of communicating clearly, with the ability to adapt communication styles for different groups

For more information and to complete an online application form please visit

Closing Date:  31 May 2019

Interview Date: 17 June 2019

Similar jobs

Similar jobs