Branch Account Manager

Recruiter
Pertemps Recruitment Partnership
Location
Lichfield
Salary
23000.00 GBP Annual
Posted
16 May 2019
Closes
30 May 2019
Job Type
Manager
Contract Type
Permanent
Branch Account Manager

Location : Lichfield

My client is a leading organisation and due to continued success has an exciting new role arisen for a Branch Account Manager. They are looking for someone who can provide excellent customer service whilst increasing the company's revenues through retaining the maximum amount of profitable business from existing and prospective new customers.

Duties include -

• Responding to customer enquiries professionally and promptly

• To ensure regular contact is maintained with all Accounts by email/telephone.

• Liaise with all new and regular customers on all queries and issues through regular contact by telephone and/or email.

• Conduct quarterly/monthly review meetings with customers as required

• Provide corrective action in a professional manner to all customer complaints

• Take all incoming calls from customers and process all bookings using appropriate methods

• Constantly evaluate processes and procedures and suggest possible improvements

• Following up on quotes and gather feedback

• Respond to the requirements of the customer, such as changes to service level agreements

• Ensure any special requirements or instructions are clearly specified to the Operations teams.

• Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.

• To fully understand and be conversant with the standard operating procedures of each customer.

• Liaise with customers on all queries and issues

• Organise collection of shipments

• Advise of delivery dates according to lead times

• Advise operations of special requirements

• Deal with all invoice queries

• Generate business from existing customers where possible

• Ensure accurate data is entered into Hellas including key tracking events

Person Specification

Education/Qualifications - Maths and English (oral and written) to GCSE or equivalent standard grades A-C

Previous experience/knowledge - A background within a customer service / sales environment

Practical and Intellectual skills - Able to demonstrate highly competent computer skills in all areas of Microsoft office, Ability to work in a team, ability to demonstrate professional verbal and written communication skills

Personal aptitude - Self-motivated and ability to prioritise and work to tight deadlines

What we offer

• 37 ?? hours per week, Monday to Friday with an hours unpaid meal break each day

• 30 days holiday per annum inclusive of bank holidays

• GBP23,000 per annum

• Access to a team mobile if required

• Auto enrolment in company pension or group personal pension plan available following successful completion of probationary period.

• Westfield Health Plan following successful completion of probationary - non contractual