IT Support

NJR Recruitment
21000.00 - 26000.00 GBP Annual
23 May 2019
31 May 2019
Contract Type

IT Support

Location: Worcester

Salary: GBP21,000 - GBP26,000

Excellent benefits and flexi-time

We are delighted to once again be working alongside, a global organisation who designs and manufacture heavy engineering equipment for a number of organisations around the world who now have an excellent opportunity for an IT Support Analyst to be part of a global team.

Our client is extremely dynamic and provides an environment for career motivated people to thrive, you will be provided with a highly competitive basic salary, and market leading benefits which include flexi-time, pension & bonus along with a structured career path.

The successful candidate will provide first line support and IT LAN administration for users based in Worcester; by being responsible for Workstation imaging through SCCM and hardware/software asset inventory management; Address escalated tickets from the Global Help Desk, troubleshooting problems and to identify and resolve operational issues; whilst implementing and supporting the rollouts of new client technologies such as PC's, laptops and other end point devices

Key Duties

  • Provide first and second tier support for our end users across the UK;
  • Installation and configuration of IT hardware;
  • Installation and configuration of IT software;
  • Maintain hardware inventory;
  • Troubleshoot workstations, peripheral devices, printers and network connectivity issues;
  • Liaison with the Global Helpdesk;
  • Management of the knowledgebase articles;
  • Record keeping relating to hardware assets;
  • Produce Reports;
  • Maintain up to date knowledge of evolving technologies;
  • Contribute to the improvement of systems and processes.

Key Requirements

  • Minimum degree qualification in IT or related subject;
  • Interest in IT subjects;
  • The ability to multi-task, time management, problem solving and troubleshooting skills;
  • Strong analytics and critical thinking skills;
  • Solid relationship skills and a customer focus;
  • A desire and determination for self-development;
  • UK/EU Full Driving License.

In return our client offers a competitive salary and benefits package.

Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR9115

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