Rents Service Manager
Rents Service Manager
Tower Hill, London
GBP36,491 - GBP40,489 pa
37.5hrs per week
At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association our clients are at the heart of what we do. We provide a bed and support to more than 2,700 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives.
We have an exciting opportunity for a highly motivated individual to join our Rents Service Team as Rents Service Manager.
In this role you will lead a team in supporting our clients by providing an excellent income collection service, maximising incomes and collection and minimising debt levels.
You will be responsible for:
- Ensuring efficient administration of the rent account system and Service Charge Administration
- Managing the rents year-end processes, including notifying tenants of increases in charges and amending the accounting system accordingly
- Effectively manage the income collection service in order to maximise income. To manage current and former rent accounts, ensuring that all appropriate action is undertaken to recover monies due and ensuring that performance is continually improved
- Work in partnership with the Supporting Services team and other service providers to ensure that an effective rent account and debt management service is provided, ensuring that benefit take up is maximised
To succeed you will have a high level of numeracy and the ability to produce accurate financial reports by collating and interpreting financial and statistical information and setting up and maintain information systems. You should have a good understanding of working with performance indicators, including monitoring and reporting on service outputs/outcomes, analysing performance information, and identifying corrective action. The role also requires strong leadership skills and the ability to effectively manage staff. We are looking for someone with a recovery focussed approach and the ability to understand the needs of vulnerable, homeless or disadvantaged people.
Other requirements include strong verbal and oral communication skills and the ability to use MS Office and Rent Accounting database.
In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.
To view the job description and guidance on completing an application form please click on the document tabs at the top of the advert.
Closing date: 10.am, Monday 10 June
Interview and assessments on: Monday 24 June
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
At St Mungo's, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall's Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today's 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo's at this level.