Advice Services Manager

Dudley, West Midlands
£30,095 - £35,000 (dependent on experience)
30 May 2019
27 Jun 2019
Contract Type

Advice Services Manager

Hours:            37 hours – full time position

Salary:           £30,095 - £35,000 (dependent on experience)

Location:         Dudley Borough

Contract:       Permanent

Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 15,000 people per year, resolving over 43,000 advice issues to diverse communities many of whom often have complex support needs and/or complex casework issues.

We are looking to recruit an Advice Services Manager to join our existing two ASM posts within our Senior management team to support new business development opportunities.

The role needs you to be an enthusiastic, person centred manager who enjoys line managing people to help them achieve the best they can be.

We are looking for someone with strong management and leadership skills and experience, who thrives in a busy environment and is flexible and creative in how they work, develop and deliver projects whilst maintaining our excellent reputation.

The services the post holder will oversee will be advice and non advice services.  It is not essential that you have advice knowledge as you will be line managing our service delivery managers who support technical and quality supervisors and front line caseworkers.   

Your role will be to support, enhance and strengthen our workforce, showing clear management direction, a focus on what is right for the client, and an excellent role model of our Citizens Advice values.

For an informal discussion, please contact Laura Thomas, CEO, on 07929 343082

If you think this is you, and wish to apply then please email for an application pack. This is  just one of a number of current vacancies – to find out more  please visit our local website at:, national website:

Closing Date: Midday Thursday 27th June 2019

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