Generalist Advice Supervisor
GENERALIST ADVICE SUPERVISOR
Hours: 24 hours (minimum) - 37 hours
Salary: £24,184 - £26,400 pro rata (dependent on experience)
Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 15,000 people per year, resolving over 43,000 advice issues to diverse communities across Dudley Borough, many of whom often have complex support needs or complex casework issues.
We are looking to recruit an Advice Supervisor to join our existing team. This exciting role is to support the Service Delivery Manager to support all our staff and volunteers in delivering high quality information and advice to residents across Dudley Borough.
Our organisation teams you would be supporting comprise of information hub facilitators, contact centre assessors, generalist advisors and caseworkers.
This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.
- Have an in-depth knowledge and background in the advice sector
- Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
- Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
- Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers
If you wish to apply, please email email@example.com for an application pack. For an informal discussion, please contact Nikki Saunders, Advice Services Manager on firstname.lastname@example.org or 07929 343025.
Closing date: Wednesday 20th June, midday
Interviews: Week commencing 24th June