Contact Centre Assessor

Dudley, West Midlands
30 May 2019
20 Jun 2019
Contract Type

Volunteering Opportunity for a Contact Centre Assessor

Location: Dudley House, Stone Street, Dudley, DY1 1NP

Citizens Advice Dudley Borough is a registered charity providing people with free information and advice to help them solve their advice issues such as benefits, debt, employment, housing, relationships etc.

All training and support is given. No prior experience necessary.

This is a great opportunity for everyone who has at least 1 day to spare per week for a minimum of six months. (2 days per week is required during the extensive training programme provided (for 5 weeks out of 10).

You will gain new skills and experiences that could enhance your CV, the opportunity to meet new people, and you’ll be helping our clients overcome the problems they face and make a real difference to their lives.

Following completion of your you achieving competency you will have the opportunity to continue to use or develop your skills as a telephone or face to face adviser/ offer assistance via email or webchat and many new exciting roles which are currently being developed.

Citizens Advice Dudley Borough actively welcomes volunteers with health conditions, including physical or mental health conditions and this should not be a barrier to volunteering with us.

If you want an application pack please email:

If you want to find out more about our organisation and our fantastic opportunities visit our local website: and the national website:

Closing date for all volunteering role: Thursday 20th June.

Interviews:          TBC

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