Contact Centre Executive

Recruiter
Anonymous
Location
Droitwich
Salary
10179.00 - 13000.00 GBP Annual + GBP10179 - GBP13000/annum
Posted
03 Jun 2019
Closes
01 Jul 2019
Job Type
Executive
Contract Type
Permanent
Are you an experienced Customer Support Executive looking for a new part time opportunity?

My client a well-established local company are looking for someone with strong Customer Service skills to join their contact centre team in Droitwish.

You will be dealing with prospective customers through incoming calls, building rapport, booking appointments and explaining the key features and benefits of the company and its products.

Dealing with the elderly and vulnerable demands patience and understanding so the successful candidate must ensure our service is delivered with empathy and integrity at all times.

The position:

- To handle and convert customer enquiries, by answering incoming calls.
- Making outgoing calls & by responding to written instruction (i.e. letter, e-mail) with the objective of arranging appointments efficiently.
- To verify with the customer that all data is correct and that the customer is advised of the appointment date & time.
- Accurately record all details and information.
- To ring through all new leads and all outstanding leads on a daily basis to convert to an appointment which meets the Company criteria.
- Provide outstanding customer service.

Experience:

- B2C Telemarketing and call centre experience
- Target driven and self motivated
- Proven track record of achieving targets
- Good listener, resilient with a strong focus on empathy and integrity.
- Excellent telephony and computer skills
- CRM systems.

Earn over GBP10ph *OTE

Office opening hours are 9.00am to 19.00pm Monday to Friday, and weekend opening hours are Saturday 9.30am to 16.30pm and Sunday's 9.30am to 14.00pm.

25 hrs per week Monday to Friday, rotating Shift: 9.00am to 14.00pm / 14.00pm to 19.00pm.

You will also be required to work two weekend days per month and these are in addition to your contracted hours on a rota basis.

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