Contact Centre Service Executive

Recruiter
Renault Retail Group UK Ltd
Location
Wolverhampton
Salary
20000.00 - 25000.00 GBP Annual
Posted
06 Jun 2019
Closes
21 Jun 2019
Job Type
Executive
Contract Type
Permanent
  • Contact Centre Service Executive (Outbound)
  • Wolverhampton (WV2)
  • Manufacturer owned car dealerships
  • GBP20,000 pa OTE GBP25,000 pa uncapped

Renault Retail Group, Wolverhampton seeks a Contact Centre Service Executive to join our brand new service booking team based in our Wolverhampton dealership.

Calls will be outbound in nature and guided by existing RRG customer information. The role will involve contacting our existing and prospective customers and arranging service and MOT appointments for them at their local Renault Retail Group Dealership. You will need confidence and great communication skills to quickly build rapport as customers must be completely happy with their service/MOT appointment date, time and dealership location.

The successful candidate must have an excellent telephone manner, attention to detail, have a high regard for customer satisfaction, be computer literate, have boundless enthusiasm and the tenacity to meet and exceed challenging but achievable targets.

This role operates under the following shift pattern

  • Monday to Friday 10am - 7pm (1hr break) plus Saturday 10am-4pm on a rota
  • One regular weekday off per week

In return we offer a basic salary of GBP20,000 pa plus commission with a realistic OTE of GBP25,000 pa (paid monthly). KPIs are based on customer call quality, number of appointments booked and Customer Satisfaction Score (CS).

We also offer 24 days annual leave plus bank holidays, great pension scheme plus family and friends discount on new and used cars and career progression.

Renault Retail Group: proud winner of Automotive Management for 'Best Training & Development Programme Award', 2018 Motor Trader Industry 'Employer of the Year Award', 2017, and Finalist in the Personnel Today 'Award for Talent Management', 2017

HOW TO APPLY

Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.

Strictly no agencies please.

Key words:

Vehicle Sales Executive Inbound and outbound telesales Car Sales Retail Vehicles contact centre Advisor calls call centre consultant phone car vehicle dealership