Part Time Evening Booking Coordinator - Lichfield

bct resourcing
12 Jun 2019
24 Jun 2019
Contract Type
Part Time Evening Booking Coordinator - Films Department

Based in the heart of the Midlands, we have been specialising in TV and Film Accommodation and Travel services since 1985. We now have a fantastic opportunity for a Booking Coordinator to join the evening team in support of our Feature Films team working 16:00-20:00 part time at our Lichfield offices (to include weekends).

Main Duties:
- Identify client reservation needs and determine appropriate reservation requirements for Cast and Crew at the best available rates and in the best available location
- Process all reservation requests, confirmations, changes, and cancellations received by phone, fax, or email
- Make and receive calls using appropriate etiquette
- Effectively communicate with the client and service provider from start to finish of the request
- Delivering excellent customer service
- Communication - maintaining effective communications with team leaders and other team members
- Ensuring all sales opportunities are maximised to support Departmental and Company financial results
- Other duties commensurate with the position

- Answer calls within three rings
- Acknowledge enquiries within five minutes
- Provide options/confirmations/cancellations/amendments within two hours

Person Specification:
- Self-starter who demonstrates a "can do" attitude
- Excellent organisation skills and ability to manage own time effectively
- Strong customer service skills and attention to detail
- Good interpersonal and communication skills
- A flexible approach to work
- Computer literate with good levels of IT skills and GDS knowledge
- Good telephone manner
- Experience in a busy professional environment
- Excellent negotiating and listening skills

To be considered for this role, please apply online by submitting your updated CV.