IT Technician

Syspal Ltd
Broseley, Shropshire
13 Jun 2019
11 Jul 2019
Contract Type


A great opportunity has arisen for a local expanding Engineering / Manufacturing Company.  The role requires someone who is eager to operate in a very ‘hands on’ capacity, as well as being keen to further their skill set. Working with the Senior IT Technician you will maintain all technology and support their expanding business.

Principal Responsibilities: 

  • Provide end-user training and instruction to improve computer operation
  • General ERP enquiries and updates
  • Printer support including driver maintenance and upgrades
  • Maintenance of and general work with CRM system
  • Land line / mobile phone communications maintenance and support
  • Troubleshoot and resolve end user IT problems via telephone, e-mail, helpdesk and in person in a courteous and professional manner.
  • Supporting Production by way of maintaining stock systems
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing regular, scheduled preventative maintenance on IT equipment, including the checking and cleaning of laptops, workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Hands on installation of cables, CCTV
  • Perform post-resolution monitoring and follow-ups to ensure employee satisfaction and evaluate documented resolutions to analyse for trends to identify future problems.

Education and Experience

  • Must have experience working in and supporting a manufacturing environment
  • Knowledge of computer hardware, including PCs, laptops
  • Experience with desktop and server operating systems, including Windows XP, Windows 7, Windows Server 2003 and Windows Server 2008.
  • Experience with the Microsoft Office suite, Adobe Acrobat, Microsoft SharePoint.
  • Experience with VPN technology and antivirus, antispyware and disk encryption security technologies.
  • Exposure to Active Directory.
  • VMware exposure would be ideal
  • Strong documentation skills with a keen attention to detail.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • occasional out of hours support work will be required

If you’d like to join our team, please forward your CV to or HR Manager, SYSPAL Ltd, Cockshutt Lane, Broseley, Shropshire TF12 5JA

01952 883188

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