Service Manager - Leamington Spa
House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future.
As a result we are now looking for a dynamic, commercially driven and service focused team.
If you want to be part of this and can deliver fantastic customer service in a fast paced store environment, apply today!
- Identify commercial opportunities to achieve sales plan and KPIs
- Lead, motivate and inspire the team to deliver high levels of customer service, merchandising and replenishment
- Manage / drive and develop the team to take an active role in supporting the store both on the shop floor and within our stock processing areas
- To recruit, train and develop team members in accordance with needs of role and for the future
- To be commercial and compliant with all merchandising product placement and promotions in store
- Ensure compliance with company policies and procedures and manage team accordingly.
- Develop a one team approach with Brand Partners engaging them with the Brand and supporting the development of their business
- Undertake all activities in relation to Duty Management
What we are looking for?????????.
- Exceptional ability to Lead a sales and service focused team
- Experience of achieving sales targets and KPIS
- Excellent communication, planning and organisational skills
- A track record of recruiting, developing and retaining team that deliver excellent customer service
- Flexible to the needs of the business
What we will give you??????
- Up to 20% staff discount off the majority of our fabulous brands
- Progression opportunities within our management structure