Personal Banker

The Curve Group
18000.00 - 20000.00 GBP Annual
21 Jun 2019
05 Jul 2019
Contract Type

Personal Banker

Permanent full-time position - Birmingham based.

Monday - Friday 8.45am-5.15pm, you will be required to work two weekends per month either on a Saturday or Sunday.

Saturday hours: 9.45am-2.30pm.

Sunday hours: 10am-1pm.

Our client based in Birmingham are looking for a Personal Banker to the join the team. This is an exciting opportunity, to join a dynamic and expanding Financial Services Business.

As a personal banker you will be providing 1st class customer service in a branch-based setting.

Main responsibilities:

  • Identifies and pursues sales opportunities through client referrals, the organisations internal networks, corporate relationships, and personal network.
  • Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the organisation as the preferred provider of banking services.
  • Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
  • Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.
  • Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
  • Responsible for processing of Remittances.

Experience required:

  • Identifies and develops opportunities; innovates and make things happen.
  • Self-driven and self-reliant - set aims and targets and leads by example.
  • Results oriented.
  • Self-assured and confident.
  • Understanding of Financial services
  • Prior experience in a similar role - desirable but not essential