IT Contract Manager

Holland and Barrett
Nuneaton, Warwickshire
25 Jun 2019
27 Jun 2019
Contract Type
Full Time
Job Title: IT Contract Manager

This is a new role within Holland and Barrett, aimed at a more strategic approach to contract and procurement of IT services and products across IT and associated services; (hardware, software, SaaS, telecoms, managed services etc.). The end goal is to improve IT operations by ensuring that vendor and 3rd party support arrangements are aligned to the overall business and IT strategy; this will be achieved by reducing costs, improved contract terms, and supplier relationships.

Embed in IT, but working as part of a wider business team, you will develop the resource requirements for asset / licensing management and IT purchasing; driving supplier sourcing, relationship management, contract negotiation and procurement road maps. The role will initially focus on consolidating and simplifying the IT vendor estate; however, you will need to develop a flexible approach to vendor management which will support the Business' digitally lead transformation. Offering a lot of autonomy to drive forward a solution, this is a great step forward for an established Procurement Manager or Contract manager from an IT background and is ultimately expected to develop into a global role. You will engage with stakeholders to understand their needs, provide sourcing solutions, manage suppliers and agreements to deliver the best possible company results for service and cost.

Main Responsbilities:
  • Conduct multiple complex sourcing projects as well as leading other non - sourcing purchasing projects as required
  • Develop and implement procurement processes and procedures, measuring the success through the establishment of performance metrics, including developing our spend analytics reporting
  • Supporting the (IT) business in delivering key strategic plans and targets through delivery of a professional value add service, resulting in the most cost effective use of all external spend
  • Develop a regionalized sourcing strategy, supplier selection, contract negotiation, supplier implementation and long-term category planning, through sharing, co-creation and continuous improvement to maximize opportunities for increased value creation
  • Negotiating commercials, and contract terms together with the legal department, with national and regional vendors, whilst protecting brand reputation and mitigating risk
  • Manage existing and new contracts for service performance and cost, utilizing market competitor and benchmarking analysis to improve the way the organization buys its services
  • Proactively managing spend data, PO compliance, payment term adoption, and escalating operational issues across the (IT) business where identified or optimization opportunities exist
  • Leverage spend across IT by the implementation of national and International agreements to reduce cost and increase efficiency
  • Lead process improvements and process re-engineering initiatives that are focused on reducing costs and enhancements to our service or operations
  • Drive commercial value for the business in a sustainable and ethical manner consistent with the companies' values, principles and policies

The Person
  • Commercially astute, experience of dealing with demand challenges in a complex and operational environment
  • Proven track record and detailed understanding of commercial contract management processes, performance management regimes and incentivization mechanisms
  • Good leadership skills and a self-starter with a positive mindset, willing to work independently and effectively as part of a team
  • Good stakeholder management and communication skills - the ability to effectively communicate and report (verbal and written). Able to interact and effectively influence stakeholders, building collaborative relationships where appropriate. You will have the ability to engage with users to understand requirements, influence decision making, to effectively question and challenge users (acting as a "critical friend")
  • Excellent Negotiation Skills
  • Innovation
  • Positive Business Change Approach
  • A good understanding of contract law and applied working knowledge of interpreting, managing and enforcing

Technical Skills
  • MCIPS qualified, and ideally educated to degree standard
  • Procurement background with a proven track record in developing, implementing and operating an indirect spend procurement strategy within a complex organization
  • Experience of working in IT organization is highly desirable

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