Leasehold Operational Support Officer

20407.00 GBP Annual
25 Jun 2019
10 Jul 2019
Contract Type

Leasehold Operational Support Officer

Coventry (subject to change with office closure)

Band GBP20,407

Temporary 6 months contract, Full Time

37 Hours per week (Monday to Friday)

Our client is one of the largest and most successful housing groups in the Midlands providing around 30,000 homes.

You will have a welcoming and customer focused response to customer enquiries received from a range of sources, both directly from customers and from their nominated representatives. You will be required to carry-out lease administration and leaseholder account administration tasks, such as responding to pre-sale enquiries, terminating and setting-up customer accounts and processing lease extensions.

Working as part of a team you will work on right to buy applications received from customers seeking to buy their home under the schemes they operate these being, the Right to Buy, Right to Acquire and Voluntary Right to Buy. In addition, you will provide support to our leasehold team, providing a high-quality service to leaseholders, shared owners and freeholders as required. There will be regular direct contact with customers, including our tenants wanting to buy, internal teams gathering information and with external valuers and solicitors as required.

Therefore, if you are well organised, competent in using IT systems and have the people skills to communicate successfully with a range of contacts or, you are looking to develop those attributes further, this may be the opportunity you are looking for.