Conference Centre Manager

Elim Pentecostal Church
Malvern, Worcestershire
From £25,000 to £28,000 per annum Depending on Skills and Experience
28 Jun 2019
25 Jul 2019
Contract Type
Full Time

The Elim Conference Centre (ECC) is located atthe Elim International Centre situated on the Malvern Hills in Malvern, Worcestershire. It is an integral part of Regents Theological College, offering accommodation for up to 120 guests and students, plus a range of meeting and leisure facilities.

The Role

Reporting to the Operations Director, and working closely with the College, the role is responsible for the management and business development of the conference business, room hire and visiting student accommodation across the Malvern site.

As Conference Centre Manager, you will ensure the smooth running, effective management, success and profitability of the conference centre, drawing upon your excellent interpersonal skills, management experience and commercial awareness. Integral to the Conference Centre's success is your leadership and that of your team in providing an outstanding customer experience to all our guests and visitors, working closely with the hospitality, facilities and catering teams.

The post-holder will be expected to pro-actively grow conference centre business, inline with our strategic priorities and values,working alongside the Operations Director. This will include responsibility for business planning, staff supervision, managing marketing campaigns and budgeting efficiently to maximise income generated. This role places a high emphasis on customer satisfaction and we would anticipate the successful candidate to have an excellent track record in this regard.

The post-holder will also be expected to undertake a mix of office-based administration which supports the conference centre activities, liaising with clients and internal and external service providers and suppliers.

Main Duties & Responsibilities

Key elements of the role include:


·Growth and development of the conference centre business. This includes the analysis of business growth opportunities, development of business plans for the conference centre and the presentation of investment requirements to support the strategic development of the Conference Centre;

·Leading, motivating, managing and developing the conferencing staff team to ensure an outstanding customer experience for all guests and visitors to the conference centre and ensuring that customer satisfaction is prioritised;

·Leading the team to ensure that all services provided meet the customers' needs and that events are run efficiently;

·Calling of businesses to introduce our services and showing our facilities to potential clients. Visits and presentations to prospective new clients;

·Research of markets to identify new business. Taking responsibility for the sales and marketing of the conference centre, including pricing, image, brand, promotions and promotional materials. This includes creating awareness of facilities offered particularly to target markets such as the Christian charity/organisation market;


·Organisation of all aspects of conferencing business including administration processes regarding bookings, payments, preparation of facilities and dealing with customer demands;

·Welcoming and hosting conference groups of all kinds, B&B bookings and visiting students;

·Management of room occupancy levels to maximise revenue generated against plan;

·Liaison with Elim departments regarding the organisation of facilities for internal conferences and events;

·Planning the Conference Team's work schedules and rotas;

·Efficiently managing and processing all customer enquiries, bookings, comments and complaints;

·Working with external and internal conference organisers to provide rooms, facilities, catering and accommodation;

·Liaison with catering and house-keeping to ensure seamless delivery of all aspects of conferences;

·Ensure compliance with health and safety, licensing laws and other legal regulations;

·Carry out day-to-day troubleshooting and address problems as they arise;

·Taking responsibility for the recruitment, training, organisation and monitoring of staff;

·Development of back office processes of the conference office including customer booking records and room tracking software packages;

·Maintaining and developing ECC's website content and project management of the implementation of a customer on line booking facility;


·Management of budgets and financial plans: Preparation of annual conferencing budget for agreement by the College Leadership Team and management of budget throughout the year with monthly management and projections reporting;

·Having responsibility for achieving the income targets annually set for Conference Centre business;

·Negotiating with external service providers and suppliers;

·Purchase of equipment necessary for the conference centre to operate, working withinbudgeted resources;

·Invoicing and payment collection..

Note - A flexible shift pattern is in operation. The role is full time, working across seven days. -The successful candidate will be required and rota'd to work regular evenings and weekends.

A request to job share may be considered for the right candidates. However the final decision will be subject to the ongoing business needs of the conference centre.

The person

Some essentials:

·Degree or HND Level or equivalent experience within aconference centre or other customer service environment including business management;

·Experience in managing a conference centre or equivalent in a hospitality setting including sales and marketing, or equivalent transferrable skills from another industry;

·Excellent interpersonal and communication skills - both oral and written;

·A high level of customer focus and a passionate desire to ensure every guest receives personal and high quality experience;

·A high level of organisational and planning ability;

·IT literate with advanced working knowledge and computer proficiency of all Microsoft Office packages (e.g. word processing, spreadsheets, email and internet use);

To operate with a high level of autonomy, professionalism, passion and dedication to deliver timely standards with a high level of attention to detail and accuracy

Please download the Job Description for a full Person Specification available from the application page

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