National IT Technician
For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.
As an individual, you need to have excellent listening, interpersonal and communication skills. Be able to effectively prioritise and execute tasks while under pressure, whist being able to perform to the best of your abilities. Be keen to take ownership and responsibility while working effectively within a team.
Experience of the following would be desirable:
• Investigating IT issues.
• First line support.
• Understanding of IT Service Management processes (e.g. ITIL).
• Software or Hardware testing or support.
Experience in the following is essential:
• Working within a support role.
• Explaining technical issues in rudimentary terms.
• Creation and maintenance of supporting processes and documentation.