Field Service Engineer

Adecco Group
Wednesbury, West Midlands
£23000.00 - £27000.00 per annum
02 Jul 2019
29 Jul 2019
Contract Type
Full Time
Excellent Opportunity Available

Field Service Engineer
£23,000 - £27,000 pa (depending upon experience)

Our client deals with supplying vehicles that are wheelchair accessible, they are currently looking for a Field Service Engineer based working throughout the North of the UK to join our Aftersales team providing assistance to our customers across the United Kingdom.

Duties Include but are not limited to:
  • You will be required to provide field support including troubleshooting, maintenance, firmware upgrades and standard servicing of our access control systems and across a range of vehicle models.
  • You will work closely with our office based Aftersales team to escalate and resolve difficult technical issues. Regular travel should be expected, repairing faults and undertaking annual servicing, whilst using best practice methods and adhering to health and safety regulations and procedures at all times. You must hold a valid UK driving licence.
  • You will have a number of years' experience and/or qualifications within a vehicle maintenance, mechanical, electrical or engineering environment and be technically minded.

Skills/Experience Required:
  • Our ideal candidate will have great problem-solving skills, resilience and energy with a desire to meet and exceed customer expectations.
  • You will have a number of years' experience and/or qualifications within a vehicle maintenance, mechanical, electrical or engineering environment and be technically minded.
  • You will be visiting customers in their own home to fault find, problem solve and carry out servicing on our bespoke wheelchair accessible vehicles and as such, outstanding customer service skills are a pre-requisite.
  • Minimum GCSE or equivalent in English and Maths
  • Must have strong mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems
  • Ability to interface well with team members in a cross functional environment
  • Able to work alone and prioritise and manage workload in conjunction with office-based team
  • Must be able to perform duties with general direction, receiving only general guidance with respect to some overall customer visits
  • Experience with troubleshooting and resolving complex system issues

Role & Responsibilities

The key responsibilities of this role are as follows:
  • Serve as customer facing technical resource and work in collaboration with office staff and other field-based engineers as needed to provide effective end user support to resolve customer faults
  • To visit customers and inspect their vehicles, identifying and reporting on any areas that require attention including the base vehicle, bespoke access systems and adaptations that are fitted
  • Identification of faults and resolutions for the customer - independently diagnosing and repairing equipment accordingly
  • Actively pursue cost avoidance and reductions by reducing the number of vehicles required to return to the workshop for repair
  • Document all field and troubleshooting work maintaining accurate site records and documenting issues in the appropriate systems
  • Perform any necessary firmware upgrades to vehicle control systems (training will be given)
  • Perform failure analysis of field returns to determine root cause and corrective action
  • Educate customers on basic equipment operation, response, and maintenance
  • Influence product design based on customer feedback and real-world experience

What You Can Expect:

If you are successful you can look forward to working with a successful and rapidly expanding company with a clear plan for development and expansion and a commitment to staff development. We have some of the most unique and advanced products in our industry and a system of constant product development. We also want you to have the right equipment to carry out your job, and as such you will receive:
  • Company van
  • Fully expensed travel including Premier Inn account for any necessary overnight stays
  • Evening meal budget
  • Overnight stop-out bonus
  • Company laptop and mobile phone

The above role is based on a permanent full-time basis with an ASAP start available. To apply please e-mail CV's or call 01384 456782 for more information.

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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