Commercial Customer Service Associate

Rullion Ltd
18700.00 - 26000.00 GBP Annual
02 Jul 2019
30 Jul 2019
Contract Type
Commercial Customer Service Advisor

Location: Burton
Role Type: permanent - full time
Salary: GBP18,700 - GBP26,000
Working Hours: 37.50 per week

We are Swinton Insurance. We've been helping people to find insurance for over 60 years. And we're far from done. With a fresh focus, a clear vision and some incredible projects on the go, there's never been a better time to join us - and to develop your career with one of the UK's leading digital Insurance Brokers.

The Role

Here's to delivering a customer service that's second to none. As Commercial Customer Service Advisor, you'll be the first point of contact - and first port of call - for your own portfolio of commercial customers. And we'll be there to support you every step of the way - however far you want to go in your career. In this advisory role, you'll take personal accountability for your customers - doing everything you can to strengthen relationships and keep on improving the service you provide. That means understanding what each of your customer's needs, then giving them the advice and information they need to make better informed decisions. You'll work on accounts big and small - developing new relationships as well as building on existing ones - representing Swinton in your community, and promoting the brand across your region. We're looking for someone with experience of delivering customer service at a high level - and of using initiative to deliver it proactively. Experience of working in insurance, or insurance brokering, would be a bonus - but it isn't essential. What is essential is that you feel comfortable working in a team. But most importantly, you'll have an innate passion for customer care - and of delivering it at a commercial level. In return, we'll do everything we can to look after you too. You'll be part of an ambitious business that's always thinking ahead - defining, planning and building for a better future. You'll have your own rewards & benefits package, a personal development plan and lots of opportunities to do things the way you think they should be done.

As a business we are responsible, open and honest. We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision and translate this into their professional lives and approach to work.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.