Transport Operations Coordinator

Recruiter
The Staffing Hub Ltd
Location
Nuneaton
Salary
Competitive
Posted
09 Jul 2019
Closes
31 Jul 2019
Contract Type
Permanent

Transport Operations Coordinator

Nuneaton

GBP23k plus bonus

Responsibilities:

??Raise Work Orders, ensure accurate coding, check maintenance history, validate & authorize additional work, follow up on pending Work Orders related to termination of FleetCare.

??Accurate follow up on rebill process, obtain Purchase Order & apply customer markups.

??Ensure Services pricing is in line with the agreed vendor pricing

Needs to execute on account plans.

??Trailer reservations: reserve trailers correctly, select correct account, select rate, asset & manage expired reservations, manage one ways, minimize Non Billing Days.

??Inspect trailers for damage and quality, both on coming into the branch and leaving the branch.

??Tire management: meet FOS cycle time, casing control & fleet inspections.

??Follow up on customer insurance related tasks.

??Follow up on customer requests in a timely manner

??Manages customer related calls (inbound & outbound), in order to increase customer's satisfaction (Net Promoter Score).

??Carryout specific customer site visits at least once a week in the Midlands area, working with the customer on site assisting with fleet compliance requirements.

Compliance Management

??Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services.

??Manage Free of Charge Units to ensure this is kept at minimum level.

??Contract maintenance for tail lifts & reefers.

??Carryout specific customer site visits at least once a week in the Midlands area, working with the customer on site with fleet compliance.


Leadership

??Initiate the development needs to PDP & follow up.

??Attend team meetings & proactively participate.

Simplification & creativity through teamwork

??Deliver 1 new productivity or process improvements

Qualifications

??Minimum of 2 years of relevant working experience in a transport role.

??Computer skills: average knowledge of the MS Office applications

??Able to work under pressure; stress resilient

??Self-motivated

??Language skills:

  • Contact: Angela Barnes