Contact Centre Executive

Pertemps Worcester Commercial
10673.00 GBP Annual
10 Jul 2019
16 Jul 2019
Job Type
Contract Type
We are currently recruiting on behalf of our client for a Part-Time Contact Centre Executive on a Permanent basis ideally with a Telemarketing or Call Centre background, to join a growing team and help drive forward a company with over 20 years' experience in a sensitive market.

This role involves dealing with prospective customers through incoming calls, building rapport, booking appointments and explaining the key features and benefits of the company and its products.

This is an excellent opportunity for the right person to make a positive impact to the business.

Dealing with the elderly and vulnerable demands patience and understanding so the successful candidate must ensure our service is delivered with empathy and integrity at all times.

Duties will include:

• Work in a call centre based office

• Handle and convert customer enquiries, by answering incoming calls, making outgoing calls & by responding to written instruction (i.e. letter, e-mail) with the objective of arranging appointments efficiently.

• To verify with the customer that all data is correct and that the customer is advised of the appointment date & time.

• Accurately record all details and information.

• To ring through all new leads and all outstanding leads on a daily basis to convert to an appointment which meets the Company criteria.

• Provide outstanding customer service.

The successful candidate will:

• B2C Telemarketing and call centre experience (essential)

• Be target driven and self-motivated

• Have a proven track record of achieving targets

• Be a good listener, resilient with a strong focus on empathy and integrity.

• Hold excellent telephone and computer skills, such as office applications, emails and CRM systems.

• Be self-motivated.

Salary: GBP21,476 PRO RATA. Due to the position being Part-Time the actual Salary will start at GBP10,673.

However, due to the nature of the business and the bonus structures in place there is a fantastic opportunity to earn over GBP14ph *OTE.

25 hours per week Monday to Friday, must be able to work shift patterns of: 9.00am to 14.00pm / 14.00pm to 19.00pm.

You will also be required to work two weekend days per month and these are in addition to your contracted hours on a rota basis.

28 days holiday per year. Additional days awarded on length of service.

If you feel you have the relevant skills and experience for this role, please send your CV to or for further information please call .

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at

Seeking temporary work? All Pertemps flexible employees receive a guaranteed hours contract of employment and enjoy company benefits, so register online today!