Evenings Booking Coordinator - Lichfield

bct resourcing
11 Jul 2019
25 Jul 2019
Contract Type
Evenings Booking Coordinator

Based in the heart of the Midlands, we have been specialising in TV and Film Accommodation and Travel services since 1985. We now have a fantastic opportunity for a Booking Coordinator to join the evening team working 16:00-00:00 full time (part time hours considered) at our Lichfield offices.

Main Duties:
- Identify client reservation needs and determine appropriate reservation requirements for Cast and Crew at the best available rates and in the best available location
- Process all reservation requests, confirmations, changes, and cancellations received by phone, fax, or email
- Make and receive calls using appropriate etiquette
- Effectively communicate with the client and service provider from start to finish of the request
- Delivering excellent customer service
- Communication - maintaining effective communications with team leaders and other team members
- Ensuring all sales opportunities are maximised to support Departmental and Company financial results
- Other duties commensurate with the position

- Answer calls within three rings
- Acknowledge enquiries within five minutes
- Provide options/confirmations/cancellations/amendments within two hours

Person Specification:
- Self-starter who demonstrates a "can do" attitude
- Excellent organisation skills and ability to manage own time effectively
- Strong customer service skills and attention to detail
- Good interpersonal and communication skills
- A flexible approach to work
- Computer literate with good levels of IT skills and GDS knowledge
- Good telephone manner
- Experience in a busy professional environment
- Excellent negotiating and listening skills

To be considered for this role, please apply online by submitting your updated CV.