Customer Support Administrator

Recruiter
Absolute Personnel
Location
Shrewsbury, Shropshire
Salary
£10.7 per hour
Posted
12 Jul 2019
Closes
31 Jul 2019
Ref
1190567903
Contract Type
Full Time
My client in the Battlefield area has a fantastic opportunity for a Customer Support Administrator to join their team on a temp-perm basis.

Working as part of a team, your role will be to deliver exceptional multi-channel support to all customers and partners, managing queries and orders via telephone, email or the website.

This is a full-time role working 9.00-17.00 Monday to Friday with an immediate start available for the successful applicant.

Main duties:
  • Liaise with customers across all channels while maintaining a professional manner
  • Create new sales accounts for lead/new customers as per department procedure and ensure customer account information is accurate and kept up to date
  • Provide quotations and product information to customers when required
  • Process orders received across all channels and confirm that delivery dates and lead times are agreed with customers, ensuring necessary documents are filed appropriately
  • Responsible for raising returns, invoices and credit notes where necessary
  • Process credit card payments
  • Engage in customer satisfaction surveys to identify ways of improving service levels

Required experience:
  • Minimum of 2 years working in a customer service role
  • Strong communication skills both verbal and written
  • Confident telephone manner
  • Able to handle difficult situations and work calmly under pressure
  • Proficient user of Microsoft Office especially Word and Excel

For more information or to apply for this role please call Jess.

Absolute Personnel specialises in temporary and permanent recruitment for commercial, industrial, catering, transport and skilled & technical sectors. If this vacancy is not of interest to you, we have other opportunities available in these sectors at www.absolutepersonnel.co.uk

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