Sales Support Assistant

Recruiter
Anonymous
Location
Redditch
Salary
18000.00 - 22000.00 GBP Annual + GBP18000 - GBP22000/annum
Posted
15 Jul 2019
Closes
12 Aug 2019
Sector
Sales
Contract Type
Contract
Our client is one of the UK's largest distributors of "heavy equipment", and the good news is they are growing.

Their Mission is to be the customers first choice, not just because of the amazing innovative products they supply, but also because they aim to provide total customer satisfaction.

They supply some of the world's most exciting and innovative products into the market place, including Intelligent Machine Control (iMC), and Hybrid Excavators that can reduce fuel use by up to 35%.

Role Purpose

To focus on customer service, enquiry management and key administration processes including our company product demonstration process, Customer Relationship Management [CRM] system and customer event preparation/support.

Accountabilities

Inbound Enquiries

Owner of all inbound enquiries (new sales)
Preparing customer quotations for regional customers
Follow up sales enquiries through to a conclusion recording the outcome

Customer Service

Customer compliant handling
Recording all customer complaints to a conclusion in CRM
Proactive outbound calling

Administration

Owner of new machine sales demonstration process
CRM data management
Customer event preparation
Administration of the sales commission process on a monthly basis
Preparation of Komatsu support applications

All About You

Skills, qualifications and experience:

Internal sales/Customer service experience
Microsoft Office experience
Customer focused
High attention to detail
Ability to work under pressure and to tight deadlines
Excellent communication skills
Team player
Self-motivated
Very well organised