Junior Support Consultant

Star Professional Software Solutions Limited
Cannock, Staffordshire
£22,000 per annum
15 Jul 2019
25 Jul 2019
Contract Type
Full Time
Star Professional Software Solutions Limited have an exciting opportunity for a Junior Support Consultant to join their growing team in Cannock.

Job Title: Junior Support Consultant

Location: Cannock

Salary: £22,000 per annum

Hours: 1pm - 10pm, Monday - Friday

Junior Support Consultant - The Company:

Star Professional Software Solutions Limited are a leading provider of Practice Management Software to some of the world's leading accountancy firms around the globe.

Their products are very well regarded and have been designed and developed for specific use by accountancy practices, rather than for use across general businesses. This means that the level of product that Star deliver to their clients has superior functionality and therefore the organisation has a fantastic reputation in their market place.

Junior Support Consultant - The Role:

Due to their continued growth they are now looking for a Junior Support Consultant to handle both their global customer support queries within their customer support team. Due to the global nature of this role this is not a role with standard office hours and you will be required 1pm - 10pm (Monday - Friday).

Working as part of the team you will ensure contracted client service levels are met. You will handle customer support queries and ensure they are dealt with quickly, efficiently and professionally.

Junior Support Consultant - You:

- You will ideally be an IT graduate or have some work experience in an IT related role.

- People from a customer service background with an interest and aptitude for IT will also be considered for the role.

- You will have excellent communication and organisational skills, the ability to show initiative and work under pressure.

- Experience of working on a support desk would be advantageous as would knowledge of Microsoft packages including Office, Windows and SQL. That said the right candidate who is computer literate will be supported through Microsoft Certifications (MCSA) and even be given some time to study during working hours!

Junior Support Consultant - Benefits:

- 25 Days Holidays

- Life Assurance 4 x salary

- Medical Health Insurance

- Permanent Health Insurance

- Generous Employer Pension

This is fantastic organisation to work for as they strongly believe in training and support and they have a really low staff turnover and wherever possible they promote from within.

More than 50% of their clients are based in the US and Caribbean and there is the occasional opportunity to visit clients to provide onsite support.

This is an excellent opportunity for someone looking for a career in IT support as there is a defined progression in to a senior support consultant for the right individual.

To submit your CV for this exciting Junior Support Consultant opportunity, please click 'Apply' now!

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