Client Services Support Advisor

Recruiter
Allpay Net
Location
Hereford
Salary
17550.00 GBP Annual
Posted
15 Jul 2019
Closes
31 Jul 2019
Job Type
Executive
Contract Type
Permanent
Client Services Support Advisor

allpay Limited are one of the fastest growing Fintech companies in the UK and are experts in the payment and financial services arena. We have also successfully diversified into a number of other sectors.

Position: Client Services Support Advisor
Location: Hereford, West Midlands
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: starting from GBP17,550 per annum

About the role:

allpay Limited are now recruiting for Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office. In this role, you'll provide customer service support to our clients ensuring high levels of satisfaction and resolution across 12 different products and bespoke portals.

Responsibilities:

- Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files.
- Recording and maintaining accurate electronic records.
- Reporting, logging and communicating faults.
- Ownership of complaints and resolution.

About you:

- The ability to deliver first-class customer service to ensure successful resolution through problem solving.
- An excellent telephone manner with excellent verbal and written communication skills.
- Attention to detail and can maintain accurate records.
- Good team player skills and are flexible and adaptable to change.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc

Ref: 87712