Customer Service Administrator

Recruiter
The Search Consultant
Location
Kidderminster
Salary
18000.00 GBP Annual
Posted
15 Jul 2019
Closes
31 Jul 2019
Job Type
Administrator
Contract Type
Permanent

Customer Service Administrator Job Description

Job Purpose - To resolve Manufacturing complaints and queries in an effective and timely manner ensuring good customer relations are maintained.

Main responsibilities

  • Liaising with customers and assisting with queries via phone/email/fax/post
  • Updating systems and providing accurate, valid and complete information
  • Handling complaints and/or problems pertaining to customer orders
  • Resolving order issues, providing appropriate solutions and alternatives in a timely manner
  • Co-ordinate with sales and other appropriate departments in resolving complaints
  • Check stock availability and appraise customers on alternative products when required item is not available
  • Arranging to post out information or goods in a timely manner to customers
  • Follow up with customers to ensure satisfactory resolution
  • Interact with Accounts Receivables team regarding Credits and Debits
  • Maintain and update database as required
  • Assist sales department in busy periods as required
  • Advise Production of complaint trends

Skills & Knowledge Required

  • Customer service experience
  • Good communication skills, verbal & written
  • Good Negotiating skills
  • Accuracy & attention to detail
  • Well organised
  • Good IT skills, confident using Microsoft office packages
  • Self-motivated
  • Experience of using CRM systems would be beneficial but not essential