Customer Service Administrator

The Search Consultant
18000.00 GBP Annual
15 Jul 2019
31 Jul 2019
Job Type
Contract Type

Customer Service Administrator Job Description

Job Purpose - To resolve Manufacturing complaints and queries in an effective and timely manner ensuring good customer relations are maintained.

Main responsibilities

  • Liaising with customers and assisting with queries via phone/email/fax/post
  • Updating systems and providing accurate, valid and complete information
  • Handling complaints and/or problems pertaining to customer orders
  • Resolving order issues, providing appropriate solutions and alternatives in a timely manner
  • Co-ordinate with sales and other appropriate departments in resolving complaints
  • Check stock availability and appraise customers on alternative products when required item is not available
  • Arranging to post out information or goods in a timely manner to customers
  • Follow up with customers to ensure satisfactory resolution
  • Interact with Accounts Receivables team regarding Credits and Debits
  • Maintain and update database as required
  • Assist sales department in busy periods as required
  • Advise Production of complaint trends

Skills & Knowledge Required

  • Customer service experience
  • Good communication skills, verbal & written
  • Good Negotiating skills
  • Accuracy & attention to detail
  • Well organised
  • Good IT skills, confident using Microsoft office packages
  • Self-motivated
  • Experience of using CRM systems would be beneficial but not essential