1St and 2nd Line Deskside Support Engineer - Mac and PC

Recruiter
We Are SSG
Location
Birmingham
Salary
22000.00 - 27000.00 GBP Annual
Posted
17 Jul 2019
Closes
26 Jul 2019
Contract Type
Permanent

1St and 2nd Line Deskside Support Engineer - Mac and PC

This a great opportunity to join a growing Media company Service Desk team with strong technical support experience. This is a hybrid position which is 50/50 environment providing both macOS and Windows IT support to busy deadline driven users.

A typical day would involve investigating and resolving issues on a wide range of systems, actively managing and maintaining a list of assigned calls.

Key Skills:

  • Good knowledge of macOS and Windows PC
  • Windows 7 OS, Windows 10 OS, MacOS & the MS Office
  • You will provide some Mac/PC telephone support using remote access as well as deskside.
  • Responsible for managing backups
  • Diagnosing and resolving technical issues
  • Providing desktop and server support
  • Supporting and maintaining MS Server/Desktops and MS Exchange
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Fault finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones
  • Ensuring all logs for equipment and users are maintained
  • You should have excellent communication skills
  • Be a keen and a fast learner and be enthusiastic about helping users.
  • The working environment is relaxed but extremely professional, so the successful candidate must be able to operate effectively in a highly creative atmosphere and be a real team player joining the IT team there.
  • Cultural fit is important to success in this role, so you must be proactive and outgoing.

ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don't hesitate to get in touch with me for a confidential chat about how we can secure your next position