Customer Service Complaints Executive

Recruiter
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Location
Warwickshire
Salary
21500.00 GBP Annual
Posted
18 Jul 2019
Closes
31 Jul 2019
Job Type
Executive
Contract Type
Permanent
Hamlin Knight is recruiting for an experienced Customer Service Complaints Advisor to join a leading distribution company based in Coventry. This role is on a shift pattern basis working 5 days a week Monday - Saturday between the hours of 7am - 7pm.

Our client has fantastic benefits on offer, such as amazing canteen facilities with break out areas including TVs, annual salary reviews, free parking and many many more.

PURPOSE
To manage enquiries and complaints to conclusion at a consistently high standard, making decisions to an agreed level that will assist with early resolution. The role is key in maintaining customer loyalty to the brand, preventing loss of business and working across all areas of the business to establish route cause which will assist with continuous improvements processes and performance

DUTIES

*Manage customers expectations
*Organise and prioritise complaint investigations whilst achieving KPIs and standards of the role
*Handle complex issues and objections
*Identify and document root cause information and contribute to the identification of improvement opportunities
*Proactively communicate with customers and colleagues in order to resolve customer complaints in a timely manner in order to improve customer satisfaction levels.
*Liaise with the relevant functions in order to look at ways to improve company processes and performance to prevent future reoccurrences
*Record all real time data on each complaint file

The right candidate for this role will have a positive attitude and will have strong planning and organisation skills with the ability to work well under pressure in a fast paced environment. If you have excellent customer focus with attention for detail then please apply now.