SERVICE ADVISOR

Recruiter
Greenhous group
Location
Shropshire
Salary
Competitive
Posted
21 Jul 2019
Closes
27 Jul 2019
Sector
Charity
Contract Type
Permanent

REPORTING TO: SERVICE MANAGER

An opportunity has arisen to join the Service team at Greenhous DAF Shrewsbury as a Service Advisor.

KEY RESPONSIBILITIES

• Working within a busy Service department

• Dealing with customers bringing their vehicle for service, repair, MOT or recall

• Providing feedback to customers on their service or repair, including pricing of additional work when required, explaining the reasons fully and competently

• Ability to up-sell our services and products where appropriate

• Issue courtesy cars, explaining insurance and operational details to the customer

KNOWLEDGE/SKILLS/EXPERIENCE/SPECIAL REQUIREMENTS

• Have a working technical understanding of vehicles would be beneficial, in order to be able to clearly explain repairs to customers

• Customer serviceskills, including forging strong working relationships with our regular customers, and dealing with difficult situations

• Possess good IT skills to use various operating systems

• Be organised, efficient and able to multi-task effectively

• Be flexible, energised, enthused and a team player

HOURS OF WORK:

• Monday to Friday, 9.00am to 6.00pm, i.e. 40 hours per week.

• One hour for lunch (unpaid) • Saturday mornings to be worked on a rota basis