Software Support Analyst

Brampton Recruitment
17000.00 - 18000.00 GBP Annual
04 Aug 2019
28 Aug 2019
Job Type
Contract Type

A fantastic opportunity for a Software Support Analyst has arisen to work for a well-established and progressive local business. Working for a dynamic and fast paced organisation who are forward thinking and offer excellent career progression. As the Software Support Analyst, you will be handling calls for support and assistance from the company's Dynamics Nav user base as well as users of other satellite systems, working across multiple locations within the local area. Commutable from: Stoke on Trent, Newcastle under Lyme, Keele, Uttoxeter and Stone.

Job Description:

  • As the Software Support Analyst, you will be handling queries from representatives of the company's customer base when having issues with the IT resources provided by the company, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
  • As the Software Support Analyst, you will be taking a hand in the monitoring of the company's automated systems as required to ensure that these are always kept running.
  • As the Software Support Analyst, you will be taking part in rota based on-call support and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hours period).
  • Taking part in monitoring of systems functions and performance and resolving known issues affecting this.

Candidate Requirements:

  • Excellent computer skills. Must be able to handle MS Windows, MS Office and MS Dynamics Nav.
  • Degree or HND or A-Level in computer science, software development or similar would be considered.
  • Excellent communication skills, both written and verbal.
  • Flexible and yet organised and structured approach to all aspects of work.
  • Genuine interest in helping people.
  • Good knowledge of the Navision systems with thorough understanding of how the "split-system" handles passing of data back and forth would be ideal.
  • Good knowledge and understanding of satellite systems such as the iPad and laptop-based databases used by the sales reps, web-portals used by administrators etc.
  • Driving licence would be required to travel to multiple locations.

This role would suit people who also have the following experience: computer science graduate, software development graduate, HND in computer science, entry level software analyst.

Hours: Shift based: Monday - Friday 06:00-14:30/08:00-16:30/08:30-17:00/09:30-18:

Location rotating across sites in Fenton, Stoke-on-Trent and Stone. This rota subject to change in the future as the needs of the business.

Salary: GBP17,000 - GBP25,000 per annum

(starting at GBP17k pa and moving to GBP19k pa after probation with a pay-scale in effect to take the employee to GBP25k pa at the end of their fourth year of employment)

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke-on-Trent, Staffordshire, Cheshire, and the Greater Manchester region.