Customer Support Specialist

17500.00 - 17500.00 GBP Annual + GBP17500/annum
15 Aug 2019
21 Aug 2019
Contract Type
Due to business growth our long standing and well established client in Burton are recruiting for a Customer Support Specialist to join them. The role will be on a 6 month fixed term contract initially however it is likely that the role will offered on a permanent basis there after

This is a really exciting opportunity to be part of a company who pride themselves in looking after staff and offering amazing rewards.

The Role

* Answering a high volume of inbound calls and providing a high level of customer service

* Sending and receiving e mail and dealing with enquiries

* Problem solving at all levels

* Maximising opportunities to improve interaction

* Increase order values by offering alternatives

* Converting customer queries into resolutions

Person Specification

* Customer focused

* Team player

* Well organised and flexible in the work undertaken

* Able to maximise opportunities on calls

* Experience within a fast paced telephone based customer service / sales role

* Experience of working within : Pub/Restaurant/Retail/Sales/ Tourism/Hospitality

* PC literate including Word, Excel and Outlook

* Competent user of Sales Order / Internet /Web based systems

* English & Maths - C and above

Salary GBP 17,500 per annum starting salary with GBP500 increments within a 2 year period

Hours : Monday - Friday on a shift pattern between 8.00 am - 5.30 pm each day

Benefits : 25 days holiday with the option to buy and sell additional days

Perkbox Membership

Competitive Pension Scheme

Free On Site Parking

Amazing working environment

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 - 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details