Customer Service Representative

West Midlands Region
22000.00 - 22000.00 GBP Annual + GBP22000/annum
16 Aug 2019
21 Aug 2019
Contract Type
Our Office Support division in Hull is looking to recruit a Customer Service Representative to join an established manufacturing company in Lincolnshire. As Customer Service Representative, you will be the central point of contact between external customers and the organisation and effectively be the 'face of the company'.


The successful candidate will be part of an established team providing an excellent service from order to delivery. The role will involve various key duties as follows:

*Excellent customer service
*Maximising customer satisfaction by providing ideas for improvement
*Building customer loyalty and consistently delivering a high degree of accuracy
*Stock Management
*Assisting with the management of customer artwork requirements
*Co-ordinating customer complaints and returned goods
*Participating on internal or external projects
*Consistently focusing on gaining knowledge through use of best practices and standard procedures


*Customer focused and results driven
*Ability to use SAP or quick to pick up systems
*Experience working to KPIs
*Proven track record in previous customer service role
*Positive and proactive attitude with a good team approach
*Must possess English and Mathematics GCSE (or equivalent)
*Experience in manufacturing setting would be advantageous
*Microsoft Office skills (including Excel)
*Possess excellent communication skills


Well established business
Global organisation with ongoing opportunity

THE BENEFITS (include full salary):
Up to GBP22,000


*Edwards & Pearce is a professional recruitment consultancy with 11 specialist divisions managed by experts in their own area of recruitment
*Established in 1998
*Employ approx 30 staff
*2 offices in Doncaster & Hull
*Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
*Edwards & Pearce has an enviable client base including plc's, blue chip organisations and SME's , global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients
*From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments.
*It is the policy of Edwards & Pearce to provide equal employment opportunity to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, or any other characteristic protected by law