Junior IT Engineer

21000.00 - 25000.00 GBP Annual + GBP21000 - GBP25000/annum
23 Aug 2019
06 Sep 2019
Job Type
Contract Type
Junior IT Engineer

We are currently recruiting bright individuals to join the team in our Network Operation Centre. The candidate must be an enthusiastic, organised and driven individual. This position is a great opportunity for graduates or candidates of graduate calibre with or without experience that are looking to develop a career.

This role will enable you to work within different areas of the business and develop your skills, you must be happy to work on a rotating shift system (including nights and weekends)

Probation Period:

During the 6-month probation period, all successful candidates will be given full training with access to ample resources for development.

Working Schedule:

The typical working schedule for this role will be a 24/7/365 shift rotation, 12-hour shifts including nights, weekends and bank holidays.

The Role (Day to Day):

- Monitoring and day to day operation of the company infrastructure, ensuring that events are handled appropriately.

- Liaising with customers to resolve enquiries and complaints. (1st line support)

- Provide immediate technical support and investigation to reported issues, ensuring that these issues are investigated thoroughly, in a timely manner.

- Track faults on occurrence, following through to resolution.

- Responsible for maintaining and actioning Maintenance Schedules for the company.

- Monitor and maintain the core RF and Network infrastructure of the company.

- Assist in the management and maintenance of all operations.

- Assist in installation and removal of equipment and cabling as required.

- Work within an effervescent team to fulfil the organisations' 24/7 operating service - flexible rotating shift pattern may be applied to ensure business needs are satisfied.

Required Skills:

- A technical background, such as IT or Electrical

- Very competent in full MS Office products and very efficient in email and web applications.

- Very high accuracy in work, with exceptional attention to detail.

- Excellent customer relation skills. Excellent telephone manner.

- The ability to prioritise and manage a busy workload.

Preferred Experience:

- Computer Network Hardware and Technologies.

- Computer Software Applications and Technologies

- Knowledge/use of Monitoring and Control Systems.

- Working with Baseband Equipment such as Modems.

Previous 1st line Helpdesk experience - is advantageous

What we Offer:

Free on-site Parking in a Secure, Off-Road Location. Full Training for all Aspects of the Role.

Comfortable, Working Office Space with Air Conditioning.

Additional Requirements:

Full UK Driving Licence due to the remote location of our client site

Candidates need to be local to our client site - within 30 mins drive of Rugby???.

Salary range GBP21,000 - GBP25,000

Excellent company benefits and training

Irregular hours of work and shift systems

Location - Rugby

Candidates need to be car drivers and local to the Rugby area