Wheelchair User Support Champion

20000.00 - 20000.00 GBP Annual + GBP20000/annum
23 Aug 2019
24 Aug 2019
Contract Type
Job title: Wheelchair User Support Champion
Location: Based in Hull, with flexibility to travel and work across the Hull and East Riding area
Salary: GBP20,000 pa, full time equivalent 37.5 hours
Hours: Ranging from 3 days per week to full time. Part time and job share considered.
Reporting to: Wheelchair Services Clinical Lead, Clinical Services
The role:
Role purpose and key tasks
- Become a valued member of the Hull and East Riding Wheelchair Services team, working alongside clinical staff and operational staff
- Overall to act as a voice and champion for wheelchair users, liaising with them, their families, carers and relevant groups. Develop an understanding of people's needs and insights and drive changes to Wheelchair Services to ensure it is always person centred
- Proactively increase the direct contact with users, user groups and relevant charities, health, social care and education organisation. Create and run user forums to involve users and others in service developments and improvements. Develop alternative ways to engage and involve service users, carers and families
- To deal with, coordinate and collate all feedback, including outcomes information, comments, compliments and complaints to create a full picture of user and stakeholder needs, liaise with users to ensure resolutions to issues, and create a plan from these inputs to improve the service
- To provide advice and brokerage support to people who choose to use their Personal Wheelchair Budget to select equipment that is not part of the local standard offer from the Wheelchair Service. This will involve planning how to use the Personal Wheelchair budget to meet their outcomes and could include assistance with identifying and accessing contributory funding streams.
- Complete person centred outcome reviews to find out what difference having their wheelchair has made to someone's life
To have a sound basic knowledge and a willingness to develop further, knowledge of the relevant Health, Social Care and Community/social environments which wheelchair users come into contact with, and commitment to understand the regulations and processes involved in NHS CCG led wheelchair provision
Will have an awareness of safeguarding issues and be able to raise concerns where necessary, with the individual or seek assistance from others
Qualities will include being a good listener, a people person, have an understanding of inclusion for everyone, non judgemental, flexible, assertive, creative
Have the ability to assist disabled people, older people, those with mental health needs or learning disabilities, their supporters and families. This includes the ability to communicate effectively with people including those with different needs (e.g. people who do not use words to communicate, or people living with dementia). Information will be provided in a way that can be understood by the individual being supported.
Able to work effectively with a wide range of stakeholders, including users and their carers, user groups and organisations, NHS, social care, education organisations, NHS CCG staff and managers as well as other staff within NRS Healthcare
Able to deal with challenging situations tactfully and with integrity
Strong planning and communication skills, able to collate a range of inputs into a coherent plan, and effectively communicate this plan to others, as well as take a lead in projects which deliver the plan
Able to work autonomously as well as part of a team, taking a proactive approach to creating new processes, structures and communication paths, as well as taking a lead on creating a more person centred approach and delivery within the contracts
Able to work in a variety of locations across Hull and East Riding of Yorkshire
Desirable Experience
Experience of working or being involved with user groups, charities or other relevant support groups and have knowledge of the community and resources through experience and being an active community member
"We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."
In return we offer:
- Regular Supervision and support in developing this new role
- A competitive salary
- 33 days annual holiday inclusive of bank holidays(rising 1 day per year after 3 years to a maximum of 38 days)
- Pension Scheme and Life Assurance
- Exclusive employee discounts, savings and competitions
- Bike to work scheme
- Employee Assistance programme