French & Italian (multi-lingual) Customer Service Advisors

Recruiter
Anonymous
Location
Rugby
Salary
11.30 - 11.30 GBP Hourly + GBP11.30/hour
Posted
23 Aug 2019
Closes
19 Sep 2019
Contract Type
Temporary
FRENCH & ITALIAN CUSTOMER SERVICE ADVISORS REQUIRED FOR A SEPTEMBER START! BASED IN RUGBY GBP11.30PH (GBP23500 PERM EQUIVALENT) + 6% SHIFT ALLOWANCE + FREE PARKING + EXCELLENT HOLIDAY AND BENEFITS!

My client is an internationally well known organisation and are now looking for 2 French & Italian speaking Customer Service advisors to join them on a temporary to permanent basis. This is a lovely role within a company who really look after their staff, it is working on a rota basis Monday to Friday however they are willing to be flexible with start time and finishes to help candidates with travel arrangements. The department offer international language support for their customers across the globe primarily within Europe.

Shift patterns:

Monday to Friday 90(no weekends) between 6am to 11pm (rotating shift patterns) - this will include a 6% additional shift allowance

[ The role ]

- Providing excellent support to customers who are experiencing difficulties with their products
- Arranging technical/engineering support to help fix customer issues
- Speaking to internal departments in various countries (in France and Italy within this role)
- Utilising language skills in French/Italian and English which will vary from each call
- Dealing with difficult issues and scenarios in a calm manner and providing a customer centric approach

[ Person and skills required ]

- French and Italian language skills (fluent) including English
- Customer Service experience is ideal however not essential
- Ability to work under pressure and being able to calm difficult situations
- Ability to work as reasonably as possible with rotating shift patterns (as explained above)

If you believe you have the skills/experience for this excellent opportunity please contact Mike at our Coventry office (phone number removed) and apply ASAP