Truckstop Supervisor

Eddie Stobart Logistics Ltd
Rugby, Warwickshire
£17,802 per annum
24 Aug 2019
01 Sep 2019
Contract Type
Full Time
Shift Pattern: 4 on 4 off Days

What's the role?

To supervise the day to day operations within any of the/all areas of the site ensuring the team work consistently towards providing a high standard of customer service.

What will I be responsible for?

Health and Safety/Food Safety
  • Be fully aware of and ensure team are fully aware of all Health and Safety and Food Safety regulations displayed at the site and are fully trained in all associated matters e.g. Accident and Emergency procedures

  • Maximise the sales of all products in all retail areas by ensuring that effective merchandising and adequate stock levels are maintained
  • Ensure that customer service standards are maintained at a high level
  • Be aware of and ensure staff are aware of all Company promotional activity
Customer Service
  • Lead by example and effective supervision in ensuring that an exemplary service is given to every customer on every occasion
  • Ensure all staff are trained to handle customer complaints to the satisfaction of the customer

People Management
  • Ensure rosters are completed on time and in conjunction with other supervisors and management
  • Assist management in carrying out regular performance reviews and annual appraisals for staff
  • Ensure that all accounting procedures are followed at all times
  • Ensure that all till discrepancies are promptly and fully investigated and that line Management are informed of outcome

What kind of person are you looking for?

Your genuine interest in helping customers is supported by your excellent communication skills. You have the ability to work as part of a team; with a polite thoughtful and friendly attitude. You will be patient and calm under pressure in order to handle complaints and difficult situations, computer and administration skills and basic maths skills is essential.

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