Customer Care Manager

40000.00 - 44000.00 GBP Annual + GBP40000 - GBP44000/annum Car + Package
02 Sep 2019
19 Sep 2019
Job Type
Contract Type
Customer Care Manager - West Midlands region

Excellent opportunity lead a regional office for a Nationwide new build housing developer.

GBP40,000 - GBP44,000 basic + Car + Package

West Midland region based out of Tamworth

Role Description
Working for a National House builder you will be running the West Midlands region reporting into the Customer Service Director. This role needs someone that is both hands on supporting the team as required but also able to man manage and be the natural leader.

With strong links to the construction team for completions and Sales for hand over of the properties you need to be an excellent communicator. Able to work with the leadership team to ensure a smooth process for the end customer. The Customer service team is the face of the company to the new homeowners, taking on the responsibility of exceptional service to ensure the 5 star rating the business is working towards.

This is one of the smaller regions so when people are away or over busy periods you will need to support the Customer team. Taking on homeowner meetings if required and not scared of stepping back to handle issues and complaints directly.

Supporting the Customer Service Director you will support the growth of the team over the next 18 months. Developing the strategy and team development but there will be a lot of hard work while this happens to keep the standards high and team running smoothly.

Required Experience

Coming from a New Build housing background be it in a Managerial role or experienced and looking for your first full time managerial position
Experience from a New build developer or housing contractor is key

You must be living and eligible to work in the UK to apply for this position.

If you are interested in applying for this role, please contact Phil Crew on (phone number removed) and forward your CV

All correspondence will be dealt with in the strictest of confidence