Customer Service Coordinator - French & Italian Speaking

Plus One Personnel
23500.00 GBP Annual
03 Sep 2019
30 Sep 2019
Contract Type

Our client is one of the worlds leading manufacturers of heavy commercial vehicles, with a real focus on creating a great customer service experience for all of their clients all over the world. They are now looking to acquire the services of a French & Italian Speaking Customer Service Coordinator to join their diverse and busy team. The ideal candidate will be responsible for handling all communication for clients and dealing with urgent queries.

Main Responsibilities

  • Provide excellent customer service at all times and be the first point of contact for all customers
  • Ensure effective and efficient communication between all customers and suppliers
  • Coordinate all payments and keep customers informed and updated throughout the entire process
  • Aim to resolve all issues and escalate issues where necessary
  • Handle the full process in the required languages (French & Italian)
  • Gather all relevant information and log all information on the system whilst maintaining accuracy
  • Find all suitable solutions to help the customer and follow up with customers to ensure that all issues have been resolved
  • Deal with all internal and external customer complaints and enquiries in an effective and timely manner
  • Actively participate in continuous improvement activities for all processes

Key Skills & Experience

  • Fluent/Business Level language skills in both French & Italian
  • Professional and proactive manner
  • IT literate
  • Good communication skills and telephone manner
  • Automotive industry experience (advantageous)
  • Previous experience in a customer service role
  • Customer focused with a team player attitude

Additional Information

  • This role will involve working shift patterns
  • This role is initially Temporary with the potential to go permanent
  • You must be able to speak both languages (French & Italian)

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Georgina on for a discreet and confidential discussion about the role.