Debt Caseworker

Star Employment Services
Dudley, West Midlands
£21277 - £25140 per annum
15 Sep 2019
26 Sep 2019
Contract Type
Full Time
Debt Caseworker
37 hours per week (would consider part time)
£21,277 - £25,140 per annum (pro-rata)

Our Dudley based client citizens advice is an independent and impartial advice service supporting people from all walks of life giving them the knowledge and confidence to find their way forward whatever their problem be it benefits, debt, money, work, consumer, housing, family, law, court, immigration, health etc.

Main purpose of the Job
  • Provide a comprehensive and confidential specialist casework service for clients
  • Contribute towards the delivery of a comprehensive advise for clients in line with the requirements of the contractual obligations
  • Take responsibility for the delivery of individual/ team targets and outcomes

Main tasks and responsibilities
  • Act as a support, an advisor, an advocate and a representative on behalf of clients
  • To provide a flexible service, outside of normal working hours, if identified by the commissioned contract to meet the specific needs of citizens
  • Provide casework specific to the area of expertise as outlined in the contract
  • Act for a client where necessary calculating, negotiating, drafting or writing letters and telephoning.
  • Negotiate with third parties as appropriate
  • Ensure income maximisation through the take up of benefits.
  • Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  • Hold a level of caseload agreed with the Service Delivery Manager and commissioners and review on a regular basis, which will meet the contract requirements.
  • Monitor the level and range of casework undertaken to ensure an effective and high quality service is being offered to clients
  • Ensure that all casework conforms to the organisations and external parties quality expectations.
  • Active involvement n social policy work and production of evidence forms
  • To maintain accurate and up to date case records for continuity of casework

The ideal candidate will:
  • Have a minimum of 12 months full or part time experience of carrying a specialist debt advise caseload within the last 3 years
  • Demonstrate experience in money advice and a good understanding of the processes in dealing with debt cases and case work
  • Have experience of effective liaison with external stakeholders and partners and being a representative of an organisation
  • Proven ability to deal with sensitive issues and competing demands with judgement, tact and diplomacy
  • Have numeracy skills and the ability to work with established financial systems

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