Service Supervisor

Recruiter
AES
Location
Birmingham
Salary
28000.00 - 30000.00 GBP Annual + GBP28000 - GBP30000/annum
Posted
16 Sep 2019
Closes
14 Oct 2019
Sector
Engineering
Contract Type
Permanent
Service Supervisor

Supervising a team of customer service advisors and technical planners to support client interfaces, service requirements and maintenance requests.

* Ensuring all customers receive the highest level of customer care

* Identifying sales opportunities and maintaining repeat business

* Administer service schedules and ensure SLA's are being adhered to within customer contracts

* Ensure all service requests are administered and all job requirements are purchased within set parameters

* Support technical engineers

* Day to day staff management

SKILLS, QUALIFICATIONS, AND EXPERIENCE REQUIRED:

* Previous office-based Customer Service experience is essential

* Sales experience is preferred

* Staff management experience is essential

* Technical parts knowledge would be advantageous

* Experience of planning engineering schedules would be preferred