Tenancy Sustainment Officer

Telford, Shropshire
19 Sep 2019
04 Oct 2019
General, Property
Contract Type

Tenancy Sustainment Officer

Permanent/Full time

Salary - £20,129.07pa

Based in Donnington, Telford

Are you self-motivated and have a customer focused approach?

The Organisation:

The Wrekin Housing Group comprises of a number of not-for-profit organisations who have joined together to offer a complementary range of services. We are made up of The Wrekin Housing Trust, The Shropshire Housing Alliance, Choices Housing Association, Reviive, FUSE and The Furniture Scheme.

We support a range of customers by providing affordable housing, care and support services, training and work experience opportunities, financial advice, mediation, emergency accommodation, access to affordable furniture, tenancy training and help with setting up social value businesses and lots more.

For more information on The Shropshire Housing Alliance see ‘About Us’ or visit our website http://www.shalliance.co.uk

The Role:

The Shropshire Housing Alliance are looking for a highly motivated individual to help our customers prepare for and sustain their tenancies, providing effective, practical assistance and guidance on a wide range of issues.

The role is based in Telford, but may take you across all areas where The Wrekin Housing Trust let their homes. (For further details please see the Job Description)

What you will need:

The successful candidate must be able to demonstrate a thorough understanding of welfare reform changes and Universal Credit, and the practical knowledge to assist and guide customers to ensure they can successfully manage their tenancy and priority bill commitments.

They will need to display a real commitment to customer service, be enthusiastic and empathetic, have a proven ability to build positive working relationships across our teams & the business. They will need excellent time management skills along with the desire and motivation to work for an organisation continually looking to improve its services and really make a difference to the lives of our customers. You will have a good standard of education and hold a full UK driving license and have the use of a vehicle for business.

Working as an integral part of a small busy team providing Tenancy Sustainment services, you will need to have excellent communication, organisational and team working skills, along with excellent interpersonal skills. (For further details please see the Person Specification)


In return we offer you an interesting, challenging and rewarding opportunity to develop you career within a supportive team, along with 25 days annual leave + 8 days statutory holiday and a workplace pension scheme.

All shortlisted applicants will need to attend the Recruitment For Attitude session and a Formal Interview.

Closing date: Friday 4th October

Recruitment For Attitude will be held on Friday 11th October 2019

Formal interviews to be held on Thursday 17th October 2019

This role requires and Enhanced DBS Check 

To apply please go to www.wrekinhousinggroup.org.uk/jobs or for more information call 01952

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