Windows 10 Problem/Change Manager (Contract)

Square One Resources
Bratton, Telford
£400.00 - £405.00 p/d
21 Sep 2019
01 Oct 2019
Contract Type
Full Time
Windows 10 Problem/Change Manager - SC Cleared - Telford with travel to Barrow-in-Furness

Square one are looking for a Windows 10 Problem/Change Manager to come on board for a 6 month contract based in Telford with travel to Barrow-in-Furness which will be expensed.


A major Windows 10 programme is underway and planning is moving toward live rollout for 10,000 end users moving from Windows 7 to Windows 10. As such, the programme requires a problem manager to join the team in the Migration Workstream to support the delivery of the programme.

Change management
* Able to manage changes to service, configuration items, organisational change, supplier change and associated documentation.
* Able to request changes due to incidents or problems to provide effective control and reduction of risk to the security performance and availability.
* Ensures compliance of the business services impacted by the change.
* Understands policy, principles and approach.
* Applies understanding and knowledge in project or programme activities.
* Develops experience in the use of key change management tools and processes.

Incident management
* Coordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation.
* Identifies the correct procedures or channels for resolution and monitors resolution activity and progress updates to customers.
* Understands key change management tools and processes.

Problem management
* Understands and identifies problems, analysing and helping to identify the appropriate solution.
* Is able to classify and prioritise problems, document their causes and implement remedies.

Service focus
* Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.
* Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.

Desirable Skills:

Asset and configuration management
* Conducts the life cycle management for assets including hardware, software, intellectual property, licences, warranties etc. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio.
* Helps to improve investment decisions and capitalise on opportunities.
* Documents information relating to the assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. Is able to apply status accounting and auditing in line with relevant criteria.

Availability and capacity management
* Able to define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services, including power.
* Controls and manages service availability to meet the needs of the business in a cost effective manner, including managing the capability, functionality and sustainability of service components (including hardware, software, network resources and software/infrastructure as a service).

Broad technical understanding
* This specific knowledge underpins an individual's ability to deliver the responsibilities and tasks for their role within the Windows 10 programme. This relates to the application of the required breadth and depth of technical knowledge. This also includes staying abreast of industry developments to make cost effective use of new and emerging tools and technologies.

Continual service improvement
* Identifies and explores opportunities for service and business improvement.
* Drives the analysis, identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.

Windows 10 Problem/Change Manager - SC Cleared - Telford with travel to Barrow-in-Furness

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.

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