Application Support Technician

26000.00 - 29000.00 GBP Annual + GBP26000 - GBP29000/annum
01 Oct 2019
29 Oct 2019
Contract Type
Global retailer in the Midlands is seeking a 2nd Line Application Support Technician to join their growing team.

As an Application Support Technician, you will work in a dynamic environment to support EPOS and business critical systems for stores nationally. The 2nd Line Support Technician will be exposed to clear progression paths, training, and regular development reviews within a larger National IT department.

ROLE: Application Support
SALARY: GBP25,000 - GBP29,000 incremental annual salary increases, pension scheme, 5 weeks holiday & bank holidays, free parking, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, online discounts, excellent training and development
LOCATION: Atherstone (commutable from Birmingham, Sutton Coldfield, Dudley, Solihull, Redditch, Warwick, Leamington Spa, Rugby, Coventry, Leicester, Loughborough, Burton on Trent, Cannock)

This is a fantastic time to be joining this growing business as they continue to develop their National IT function.

The ideal Application Support responsibilities:
-Provide 2nd level support to regions and stores, escalating relevant issues to stakeholders
-Maintain an incident log to identify common themes
-Execute rollout plans in collaboration with regions and external suppliers when needed
-Maintain an understanding on user requirements
-Support and maintain systems, conducting daily checks ensuring seamless operations
-Provide support while new and bug fix releases are in test
-Identify improvements to solutions
-Use MS SQL to write statements to integrate data and create basic data

The ideal Application Support Technician will demonstrate:

- Ability to identify, develop, track and manage business requirements
- Technically minded yet business driven
- Excellent listening, interpersonal and communication skills
- Ability to effectively prioritise and execute tasks while under pressure
- Experience working in a team-oriented, collaborative environment
- Self-motivation
- Proven experience using MS SQL Server
- Experience working with a ticketing system

For further information on this vacancy please contact Ellen Hobson in the office on (phone number removed)